Privacy Policy

Last updated: August 12, 2025

This Privacy Policy explains how Nailed It Developments Inc. (“Nailed It”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information in connection with our website and our renovation services in Kelowna, British Columbia and surrounding areas, including basement renovations and secondary suites.

We comply with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws. By using our website or engaging our services, you consent to the practices described here.

Who We Are

Nailed It Developments Inc. is a renovation contractor based in Kelowna, BC. Contact: info@naileditdevelopments.ca | +1-250-488-8686.

Personal Information We Collect

  • Contact details: name, email, phone number, address, preferred contact method.
  • Project information: property type/location, timelines, budget ranges, design preferences, materials, photos/videos of areas to be renovated, and other details you provide for estimates and work planning.
  • Transaction information: quotes/estimates, invoices, records of products and services, payment confirmations (we do not store full payment card numbers on our servers).
  • Communications: emails, messages, call notes, testimonials/reviews you share with us.
  • Website/technical data: IP address, device/browser type, pages visited, referring pages, time on page, and approximate location derived from IP. We collect this via cookies and similar technologies to improve site performance and security.

How We Collect It

  • Directly from you: web forms, email, phone, in-person consultations, job site visits.
  • Automatically: cookies, server logs, and analytics when you browse our site.
  • From third parties (where lawful): referrals (e.g., realtors, past clients) or public sources to confirm contact details.

How We Use Personal Information

  • Provide quotes/estimates, plan and deliver renovation services (including basement/secondary suites), schedule site visits, and manage projects.
  • Communicate about your project, appointments, change orders, warranty, and customer support.
  • Improve our website, services, and customer experience; monitor usage, troubleshoot, and prevent fraud or abuse.
  • Marketing (with consent, per CASL): send updates, promotions, or project highlights you may find relevant; you can unsubscribe at any time.
  • Legal and compliance: maintain records, meet tax, insurance, safety, and regulatory obligations, and enforce agreements.

Lawful bases under PIPA and applicable laws include: your consent; entering into or performing a contract with you; our legitimate interests to operate and improve our business (balanced with your privacy rights); and legal obligations.

Cookies and Analytics

We may use essential cookies (for security and basic functionality) and optional analytics cookies (e.g., Google Analytics) to understand site usage. You can control cookies via your browser settings. Disabling cookies may affect site functionality.

When We Share Information

We do not sell personal information. We may disclose limited personal information to:

  • Service providers: hosting, email/SMS communications, scheduling/CRM, analytics, payment processing, and subcontractors engaged to perform parts of your project. They may be in Canada or other countries and are required to protect information appropriately.
  • Professional advisors and insurers: for legal, accounting, insurance, or risk management purposes.
  • Authorities: to comply with law, court orders, or to protect our rights, safety, or property.
  • Business transactions: if we undergo a merger, acquisition, or asset sale, subject to confidentiality safeguards.

Data Transfers Outside BC/Canada

Some service providers may store or access personal information outside BC or Canada. We use contractual and technical safeguards so that protections comparable to PIPA apply. However, foreign laws may permit access by courts, law enforcement, or regulators in those jurisdictions.

Retention

We keep personal information only as long as needed for the purposes described or as required by law. Typical periods:

  • Inquiries/estimates not proceeding to contract: up to 24 months.
  • Project records (contracts, invoices, warranty documentation): generally 7 years after completion (to meet tax, insurance, and warranty obligations).
  • Website analytics and logs: typically 12–24 months, unless required longer for security or legal reasons.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls and encryption in transit where applicable. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your Rights

Under PIPA, you may request to access or correct your personal information in our custody or control, withdraw consent (where processing is based on consent), and ask questions about our privacy practices. To exercise these rights, contact info@naileditdevelopments.ca.

If we cannot provide access (e.g., it would reveal third-party information or legal privilege), we will explain why, subject to legal allowances.

Marketing Preferences

We comply with Canada’s Anti‑Spam Legislation (CASL). You can withdraw consent or unsubscribe from marketing emails/SMS at any time by using the provided links or contacting us. Transactional or service messages related to your project may still be sent.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to delete it.

Photos, Videos, and Portfolio Use

With your consent (typically obtained in our contract or by email), we may capture and use before/after photos or short videos of completed work for our portfolio, website, or social media. We avoid displaying personal identifiers. You may withdraw consent for future use at any time; this will not require removal of materials already published but we will accommodate reasonable requests where feasible.

Our website may link to third‑party sites. Their privacy practices are governed by their own policies. We encourage you to review them.

How to Contact Us and Complaints

  • Email: info@naileditdevelopments.ca
  • Phone: +1-250-488-8686
  • Mailing location: Kelowna, British Columbia, Canada (use the contact page for current address and hours)

If you have unresolved concerns, you may contact the Office of the Information and Privacy Commissioner for British Columbia: https://www.oipc.bc.ca/.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes will be highlighted where appropriate.